Features
Unified Database
View every person who has ever interacted with your brand on social media.
Smart Filtering
Filter by segment, social media platform, engagement level, and more.
Fan Scores
Identify your top fans with AI-calculated engagement scores.
Rich Profiles
Click into any contact to view their interaction history, add notes, and manage segments.
Managing Contacts
Filtering and Sorting
Use the toolbar to find specific groups of people:Search
Find contacts by name or username using the search bar.
Filter by Segment
Select specific segments to view only contacts within those groups.
Filter by Platform
Toggle between Facebook, Instagram, or view all platforms.
Sort
Order contacts by Fan Score, Last Interaction, or Created Date.
Contact Details
Click on any contact to open their details sheet. From here, you can:- View History: See past conversations and interactions.
- Edit Segments: Manually add or remove segments.
- Add Notes: Leave internal notes for your team about this contact.
- View Stats: See detailed engagement metrics.
Understanding Contact Data
Each row in the community table represents a unique contact and includes:Profile
Profile picture, name, and marketing consent status (👑).
Text
Their social media username.
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Which platforms they’ve engaged on (Instagram, Facebook).
Text
Collected email addresses
Status
Quick status of the most recent AI interaction.
Tags
Tags assigned to this contact (e.g., “VIP”, “New Customer”). These can either be auto-tagged by
Blueberry or added manually.
Metrics
Their follower/following counts and verification status.
Metrics
Time since last interaction and total interaction count.
Score
A dynamic score indicating how engaged someone is with your brand.