> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blueberry.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# DM Inbox

> View and respond to all direct messages from campaigns and organic conversations

## Overview

The DM Inbox is your centralized hub for viewing all direct messages across your connected accounts.

This includes DMs initiated by Blueberry campaigns, automated responses, and organic customer conversations.

<Note>
  The inbox can be used **manually** for one-on-one conversations or **fully automated** with
  AI-powered responses and campaign workflows.
</Note>

## Accessing the DM Inbox

<Steps>
  <Step title="Open Inbox">
    Click **Inbox** in the sidebar
  </Step>

  <Step title="Select DMs Tab">Select the **DMs** tab to view all direct message threads</Step>

  <Step title="View Conversations">
    Browse all direct message threads across your connected accounts
  </Step>
</Steps>

<Note>
  The DM Inbox is separate from DM Campaigns, which are accessed via the **DMs** menu in the
  sidebar.
</Note>

## DM Thread Management

<AccordionGroup>
  <Accordion title="Responding to DMs" icon="reply">
    <Steps titleSize="h3">
      <Step title="Open Thread">
        Click on a thread to open the conversation
      </Step>

      <Step title="Review History">
        Review the conversation history to understand the context
      </Step>

      <Step title="Type Response or Use AI Suggestions">
        Type your response in the message box at the bottom or use AI suggestions
        to help you respond.
      </Step>

      <Step title="Send Message">
        Click **Send** to deliver the message to the recipient
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="AI-Suggested Responses" icon="sparkles">
    Blueberry provides intelligent response suggestions for DMs:

    * **Analyzes** message content and context
    * **References** your knowledge base for accurate information
    * **Generates** contextually appropriate replies
    * **Learns** from your approved responses
    * **Adapts** tone to match the conversation

    <Check>
      Edit and personalize AI suggestions before sending to maintain your authentic voice.
    </Check>
  </Accordion>
</AccordionGroup>

## Integration with Campaigns

DMs in your inbox may originate from different sources:

<CardGroup cols={3}>
  <Card title="Comment to DMs" icon="comments">
    DM conversations Blueberry initiates from public comments
  </Card>

  <Card title="Campaign Triggers" icon="bolt">
    Messages sent via automated DM campaigns based on user actions
  </Card>

  <Card title="Organic Messages" icon="user">
    Direct inquiries from followers who reach out on their own
  </Card>
</CardGroup>