> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blueberry.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts

> Manage and engage with your entire community in one place

The Contacts page is your central hub for managing every person who has engaged with your brand on social media.

## Features

<CardGroup cols={2}>
  <Card title="Unified Database" icon="database">
    View every person who has ever interacted with your brand on social media.
  </Card>

  <Card title="Smart Filtering" icon="filter">
    Filter by segment, social media platform, engagement level, and more.
  </Card>

  <Card title="Fan Scores" icon="star">
    Identify your top fans with AI-calculated engagement scores.
  </Card>

  <Card title="Rich Profiles" icon="user">
    Click into any contact to view their interaction history, add notes, and manage segments.
  </Card>
</CardGroup>

## Managing Contacts

### Filtering and Sorting

Use the toolbar to find specific groups of people:

<CardGroup cols={2}>
  <Card title="Search" icon="magnifying-glass">
    Find contacts by name or username using the search bar.
  </Card>

  <Card title="Filter by Segment" icon="filter">
    Select specific segments to view only contacts within those groups.
  </Card>

  <Card title="Filter by Platform" icon="share-nodes">
    Toggle between Facebook, Instagram, or view all platforms.
  </Card>

  <Card title="Sort" icon="arrow-up-wide-short">
    Order contacts by Fan Score, Last Interaction, or Created Date.
  </Card>
</CardGroup>

### Contact Details

Click on any contact to open their details sheet. From here, you can:

* **View History**: See past conversations and interactions.
* **Edit Segments**: Manually add or remove segments.
* **Add Notes**: Leave internal notes for your team about this contact.
* **View Stats**: See detailed engagement metrics.

## Understanding Contact Data

Each row in the community table represents a unique contact and includes:

<ResponseField name="Fan" type="Profile">
  Profile picture, name, and marketing consent status (👑).
</ResponseField>

<ResponseField name="Handle" type="Text">
  Their social media username.
</ResponseField>

<ResponseField name="Channels" type="Icon">
  Which platforms they've engaged on (Instagram, Facebook).
</ResponseField>

<ResponseField name="Email" type="Text">
  Collected email addresses
</ResponseField>

<ResponseField name="Agent Log" type="Status">
  Quick status of the most recent AI interaction.
</ResponseField>

<ResponseField name="Segments" type="Tags">
  Tags assigned to this contact (e.g., "VIP", "New Customer"). These can either be auto-tagged by
  Blueberry or added manually.
</ResponseField>

<ResponseField name="Audience" type="Metrics">
  Their follower/following counts and verification status.
</ResponseField>

<ResponseField name="Engagement" type="Metrics">
  Time since last interaction and total interaction count.
</ResponseField>

<ResponseField name="Fan Score" type="Score">
  A dynamic score indicating how engaged someone is with your brand.
</ResponseField>